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Privacy & Terms

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Privacy Policy

Overview

Tresorbase (“Tresorbase”, “we”, “us”) is an AI marketing data agent. It connects your marketing platforms, analytics, CRM, commerce tools, and data warehouses, then turns that data into decision-ready analysis. This policy explains what information we collect, how we use it, and the choices you have.

This policy applies to www.tresorbase.com and to the Tresorbase service. By using the service, you agree to the practices described here.

Information we collect

Account information. When you sign up, we collect your work email, name, and company details, plus billing information if you choose a paid plan. Payment details are processed by our payment provider and never touch our servers.

Connected source data. With your authorization, Tresorbase accesses data from the services you connect — ad platforms, analytics tools, CRMs, commerce platforms, and warehouses — through OAuth tokens or API credentials. We collect the campaign, performance, conversion, and pipeline data needed to provide the service.

Usage information. We log how you interact with the service: pages viewed, features used, questions asked, and technical diagnostics such as browser type, device, and IP address.

Communications. If you contact us, we keep the correspondence so we can respond and improve our support.

How we use information

  • Provide, operate, and maintain the service — including collecting, normalizing, and monitoring your marketing data
  • Generate the analyses, briefs, alerts, and answers you request
  • Secure the service, prevent abuse, and debug issues
  • Improve connectors, models, and product features
  • Communicate with you about your account and product changes, and — with your consent — send marketing messages you can opt out of at any time

How the agent processes your data

Tresorbase uses large language models to reason over your data and draft answers. Our commitments:

  • Your connected source data is used to provide the service to you — not to train foundation models.
  • Prompts and retrieved data are processed by our model providers under data-processing terms that prohibit training on your data.
  • Answers are generated on demand; the underlying metrics stay in your Tresorbase tables and in your own warehouse.

Data from connected services

When you connect a third-party platform, you instruct us to access and store the data needed to deliver the service. Our use of data received through platform APIs (such as Google’s or Meta’s) complies with those platforms’ terms, including limited-use requirements: we use API data only to provide and improve the service, never for advertising, and we never sell it.

You can disconnect a source at any time, which stops further collection. Data already collected from that source is deleted under the retention rules below.

Cookies and analytics

The website uses a small number of cookies and similar technologies: strictly necessary cookies for security and load balancing, and — through Google Tag Manager — analytics tags that help us understand how the site is used. You can control cookies through your browser settings.

When we share information

We do not sell personal information. We share it only with:

  • Service providers (subprocessors) that host our infrastructure, process payments, provide model inference, or support analytics — each bound by contractual data-protection obligations
  • Authorities, when required by law or to protect rights, safety, and security
  • A successor entity in the event of a merger, acquisition, or similar transaction, subject to this policy

Data retention

Account data is kept while your account is active. Connected source data is retained according to your plan’s history window and is deleted or anonymized within 90 days of account deletion, except where law requires longer retention. Backups cycle out on the same schedule.

Security

We encrypt data in transit and at rest, limit access to authorized personnel, and isolate customer workspaces. Credentials for connected sources are stored encrypted and used only for the scopes you grant. No method of transmission or storage is perfectly secure; if an incident affects your data, we will notify you without undue delay.

Your rights

Depending on where you live — including the EEA, UK, Switzerland, and California — you may have rights to access, correct, export, or delete your personal information, to object to or restrict processing, and to lodge a complaint with a supervisory authority. To exercise any of these rights, email hello@tresorbase.com. California residents: we do not sell or share personal information for cross-context behavioral advertising.

International transfers

We process data in the regions where our infrastructure operates. Where data moves between jurisdictions, we rely on appropriate safeguards such as standard contractual clauses.

Changes to this policy

We may update this policy as the product evolves. Material changes will be announced by email or in the product before they take effect. The “last updated” date above always reflects the current version.

Contact

Questions about this policy or your data: hello@tresorbase.com.

Terms of Service

Agreement to these terms

These Terms of Service (“Terms”) form a contract between you — or the company you represent — and Tresorbase. By creating an account or using the service, you agree to these Terms. If you use Tresorbase on behalf of a company, you confirm you have the authority to bind that company.

The service

Tresorbase is an AI marketing data agent: it connects the marketing, analytics, CRM, commerce, and warehouse tools you authorize; collects, maps, and normalizes that data; and produces analyses, briefs, alerts, and answers. Features and limits vary by plan as described on the pricing page. We may improve or change features over time, and we will avoid degrading a service you pay for without notice.

Accounts and eligibility

You must be at least 18 years old and able to form a contract. Keep your credentials confidential and your account information accurate — you are responsible for activity under your account. Tell us promptly at hello@tresorbase.com if you suspect unauthorized access.

Plans and billing

  • Free plan. The free plan is free, with the limits shown on the pricing page.
  • Paid plans. Paid plans bill monthly or yearly in advance and renew automatically until cancelled. You can cancel at any time; the plan stays active until the end of the current paid period. Charges are not refunded except where required by law.
  • Price changes. We will give at least 30 days’ notice before changing the price of your current plan.
  • Taxes. Prices exclude taxes; you are responsible for any applicable taxes.

Acceptable use

You agree not to:

  • Misuse the service or interfere with its operation, including probing or bypassing security or rate limits
  • Connect data sources you are not authorized to access, or process data you have no right to process
  • Resell the service without a written agreement with us
  • Use output from the service to violate the law or third-party rights

We may suspend accounts that put the service or other customers at risk, with notice where practicable.

Your data and permissions

You retain all rights to the data you connect or upload (“Customer Data”). You grant Tresorbase a limited license to host, process, and display Customer Data solely to provide and improve the service for you. You confirm you have the rights and consents needed to connect each source and to let us process that data as described in the Privacy Policy.

We do not use Customer Data to train foundation models, and we do not sell it.

AI-generated output

Analyses, recommendations, and briefs are generated by AI from the data available to the service. They can be incomplete or wrong, and they are not professional, financial, or legal advice. You are responsible for reviewing output and for the decisions you make from it — especially budget and spend decisions. Where an answer matters, check the underlying sources linked with it.

Third-party services

The service depends on third-party platforms — ad networks, analytics tools, CRMs, warehouses, and model providers — that have their own terms and availability. Your use of those platforms through Tresorbase must comply with their terms, and we are not responsible for their services. If a platform changes or withdraws its API, affected features may change too.

Intellectual property

Tresorbase owns the service, including its software, models, designs, and brand. These Terms give you a limited, non-exclusive, non-transferable right to use the service during your subscription. Feedback you send us may be used to improve the product without obligation.

Disclaimers and limitation of liability

The service is provided “as is” and “as available”. We disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the service will be uninterrupted or error-free.

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential damages, and Tresorbase’s total liability under these Terms is capped at the amounts you paid in the 12 months before the claim — or US$100 if you are on a free plan. Nothing in these Terms limits liability that cannot be limited by law.

Term and termination

These Terms apply while you use the service. You can stop at any time by deleting your account. We may suspend or terminate access for breach of these Terms, with notice where practicable. On termination, your right to use the service ends, and we delete Customer Data according to the retention schedule in the Privacy Policy.

Governing law

These Terms are governed by the laws of the jurisdiction in which Tresorbase is established, excluding conflict-of-law rules, and the courts of that jurisdiction have exclusive venue — except where mandatory consumer law gives you other rights.

Changes to these Terms

We may update these Terms as the product evolves. For material changes, we will notify you by email or in the product at least 14 days before they take effect. Continuing to use the service after the effective date means you accept the updated Terms.

Contact

Questions about these Terms: hello@tresorbase.com.